Frequently Asked Questions
Where are you located?
SugarBot Sweet Shop is located in St. Charles, MO one mile off of highway 70 and 5th Street, on the corner of Jackson and 5th Street, across from St. John’s United Church of Christ. Our address is 433 Jackson Street.
What are your hours?
Our Jackson Street location operates by appointment only. Occasionally we open for holiday pop-ups and pre-orders. Keep an eye on our Facebook and Google listing to reflect special hours.
Can your items be found anywhere else in the greater St. Louis area?
They can! We also regularly stock baked goods like gooey butter, cake by the slice, brownies and more at our sister shop, SugarBot Creamery (302 N Main Street).
Our Very Best Cookies 4-packs can be found at all four Straubs Markets.
Additionally, we participate in several pop-up events through out the area. Check out our Facebook and Instagram pages for up-to date information about where we’ll be and when.
Do you take custom orders?
Yes! We actually focus solely on custom orders! Contact us, and we can put together a quote for custom cakes, dessert buffets, decorated sugar cookies, corporate and professional gifts, and more!
Do you cater private events?
Absolutely! We can cater everything from birthdays to weddings, baby showers, corporate events and beyond! Submit an inquiry to talk about catering and dessert buffet options. Please note: We typically book 6+ weeks out for catering with delivery, though we can occasionally fit smaller orders in with a bit less time.
Do you offer wedding tastings?
Because of the expansive amount of items we offer for dessert buffets, we do not offer tastings. We suggest that couples or those planning the event contact us to find when we’ll have the items you’re interested in for purchase at our sister shop, SugarBot Creamery. If you book with us, we'll deduct that amount from the total catering cost.
How far in advance do I need to place an order?
This depends on the order. For most things, two to three weeks is great. During peak seasons, or for large orders, 4+ weeks is always a good idea.
Do you offer delivery service?
We do! Delivery via local courier is available Tuesday through Friday. Delivery rates vary based on location, but we can deliver all through out the greater St. Louis area. Prices are for an all-day delivery window between 10am and 5pm Tuesday - Friday. Please contact us for specific delivery window pricing, large orders, and custom catering delivery/set up.
Can you ship?
Definitely! We ship Tuesday through Saturday everywhere in the continental United States for a flat fee of $18. Orders typically arrive in 1-3 business days after shipping.
Do you offer wholesale pricing for retailers?
Yes - please use our wholesale inquiry form to get details about wholesale.
Do you offer any gluten free items?
Because we are not a gluten-free kitchen, it is not possible to guarantee that any items we make are gluten free.
Are your baked goods egg, dairy, or nut free?
Although not all of our items directly contain eggs, dairy, or nuts, we do work with those ingredients on a daily basis, and many of our ingredients are processed in a facility that also processes these allergens. If you have any ingredients that are an allergen, it's best to let our staff know so we can facilitate your choices by giving you information on ingredients.
